Refund policy

Cancellation, Withdrawal and Refund Policy

Version 1.0 · Last updated: 9 October 2026 · REGSUP REFUNDS 1.0 EN

1. Scope and principle

This policy applies to digital PDFs purchased from Anemon İnovasyon ve Dijital Teknolojiler Sanayi Ticaret Anonim Şirketi at store.regsup.com. No physical return or parcel is required. Withdrawal, order cancellation and remedies for non-conforming or undelivered content are distinct. Downloading does not remove statutory conformity and remedy rights.

2. Requests and support

Email info@anemoninnovation.com with your name, order number, relevant product/edition and request. For technical issues, you may include an error description or screenshot without personal data; no reason or proof of error is required for withdrawal. If the order number is unavailable, information sufficient to identify the transaction is enough. A new purchase, lawyer or special form is not required. Awaiting a response does not stop statutory deadlines; a clear withdrawal notice sent in time does not require our subsequent approval.

3. Missing, incorrect or corrupt files

Where verified paid content is not delivered on time, the wrong file or language is supplied, the file is corrupt or essential described features are missing, free correct delivery, remediation or replacement is provided as required by applicable law. If remedy is impossible, refused, not completed in reasonable time, or the law gives an immediate choice, price-reduction, termination and refund rights may be exercised. Consumers are not required in every jurisdiction to accept repair first or tolerate unlimited attempts.

Publication of new legislation does not alone make an accurately described dated edition defective. Rights remain if the scope, currency, language or contents promised at purchase are missing. Providing a copy licensed specifically to you does not alone create a bespoke-goods exclusion of all refunds.

4. Mistaken selection, duplicate payment and business purchases

Contact us promptly if you chose the wrong language or edition. A cancellation or suitable change is considered if delivery has not begun and irreversible bespoke work was not expressly agreed. Where a statutory withdrawal right exists, it is not subject to our discretionary approval. Excess or duplicate payment for the same order is refunded without requiring another purchase.

There is no general unconditional change-of-mind refund promise for correctly supplied content where no statutory withdrawal right exists. Business and merchant purchases follow the accepted order and applicable performance/defect rules; statutory consumer guarantees extending to a business buyer remain. Unproven loss or an unaccepted penalty is not automatically deducted from a refund.

5. Consumers in Türkiye

Where no statutory exception applies, withdrawal without giving reasons is available for fourteen days from conclusion of a distance digital-content or service contract. The exception for services performed instantly electronically or intangible goods delivered instantly requires the actual delivery and legal conditions. A PDF prepared and supplied later is not automatically “instantly delivered”. A separate exception concerning services begun with consent before expiry is assessed only under its own conditions. Statutory extensions and other rights remain where mandatory pre-contract information was missing.

6. Consumers in the EU/EEA and United Kingdom

Covered digital content not supplied on a physical medium generally carries a fourteen-day withdrawal period from contract conclusion. The early-supply exception is not relied upon without required prior express consent to begin supply, express acknowledgment of loss of the withdrawal right and durable-medium confirmation. A pre-ticked box, general terms acceptance, payment or a licensed copy alone is insufficient.

Where the required early-supply declaration is absent, a valid withdrawal right remains. Applicable extensions of up to twelve months for missing withdrawal information and periods following later information remain. Legally required online withdrawal channels supplement email and post; a missing or unavailable function does not prevent use of those other channels.

7. Mandatory rights elsewhere

Applicable federal and state rights remain in the United States; a uniform federal cooling-off period for every internet purchase is not assumed. In mainland China, online digital-product exceptions require applicable local classification, disclosure and any necessary consent. In Brazil, the seven-day withdrawal and related refund rights under CDC Article 49 for covered distance purchases are not treated as lost merely by downloading. In Australia, Australian Consumer Law guarantees, statutory choices/refunds for major failures and appropriate remedies for other failures remain.

Applicable Canadian provincial rules and mandatory language/cancellation rights including Québec remain. Switzerland, Japan, South Korea, Singapore, India and the United Arab Emirates retain the mandatory consumer and digital-commerce rights applying to the transaction. An EU exception is not automatically applied elsewhere. Mandatory rights in unlisted countries also remain. A longer period, more favourable refund or different remedy required by local law takes precedence.

8. Refund method and timing

For valid withdrawal, reimbursement occurs no later than fourteen days after receipt of notice, subject to a shorter or different applicable rule. Requirements for immediate reimbursement, including in Brazil, are not postponed by that period. Defects, non-delivery, overpayments and other grounds follow their statutory starting events and deadlines; an established entitlement is not delayed by an indefinite investigation.

Refunds use the original payment method and transaction currency without charging the consumer a refund fee. An expressly agreed alternative must impose no consumer cost. Bank-transfer refunds use a securely verified account of the entitled recipient. Store credit or a gift card cannot be forced in place of a required monetary refund. File-preparation or administration fees are not automatically deducted from statutory reimbursement.

A payment provider may require additional time to show the credit; this does not extend Anemon’s statutory reimbursement deadline. Contact us with order details if a confirmed refund is missing. Recourse to a bank, card provider, court or competent consumer body is not restricted; the same amount cannot be recovered twice.

9. Use after a refund

Where refund or valid termination ends a usage right, stop using or sharing the content and remove active copies. Legally necessary restricted evidence or closed-archive copies may be retained without operational use. These duties are not used to condition statutory reimbursement on extra paperwork or guarantees of independent third parties’ conduct. For a partial refund, price reduction or different settlement, the remaining licence scope is clearly identified.

10. Optional withdrawal form

Complete and send this form only if you wish to withdraw; any equally clear statement is also valid.

To: Anemon İnovasyon ve Dijital Teknolojiler Sanayi Ticaret Anonim Şirketi; info@anemoninnovation.com; Mehmet Akif Ersoy Mah. 350. Sokak Profis Sitesi B Blok No: 3 İç Kapı No: 24, Yenimahalle / Ankara / Türkiye.

I hereby give notice that I withdraw from my contract for the supply of the digital content or service identified below.